TRC-Ops
PC based operator software
Key Features:
- Intuitive & simple to use
- Fully configurable screen layouts
- Integrated radio and telephony control
- Full selective calling facilities
- TETRA PEI control
- User/supervisor access password protected
- DS-32/TRICX versions available
- Local instant-replay recording
- Remote operators over IP (natively for TRICX or via TRip connection for DS-32)
In Brief
This versatile software application has been designed to complement the range of control system products from AW Communication Systems. It is a Windows based program that is simple and intuitive to configure and easy to use.
Clear and precise indicators, the layout of which can be user configured, allow complex dispatching tasks to be undertaken with ease. Clutter free display, with only the frequently used commands visible at all times. Additional facilities are available from drop down menus, which can be opened and closed as necessary. For any system, many screen layouts can be defined, so that different operator functions need only be presented with controls relevant to their role.
There are up to five levels of user access and unlimited numbers of user accounts. A standard user account has access to all of the main dispatcher functions and components, and there are various levels of supervisor access with greater or lesser control over system configuration and functions. Each of the user accounts is individually assigned one of the access levels and to any of the screen layouts in the system.
Facilities
When TRC-Ops is used with the DS-32 Switch access to 64 radio channels can be offered and each channel has a configurable text label. Connection to the DS-32 switch is via a DRC-32 desktop controller or a DRC-U controller interface, and DRC-Ops can control all of the functionality of these controllers, including radio/telephone common headset working, etc (see the DRC-32/DRC-U pages).
When used with a TRICX system, TRC-Ops benefits from the additional flexibility offered by a fully IP-based packet switching system. Amongst these benefits are additional channel capacity (up to 2000), rich telephony functions, TETRA control and centralised server-based screen layouts. For further details on the extra functionallity, see the TRICX page.
To manage complex selective calling functions the operator has an incoming call stack from which the required call can be selected and moved into the action line to call the required subscriber. Any incoming alarm calls are automatically moved to the top of the stack with a different colour to routine calls and an external audible alert is sounded.
When a subscriber is selected from the stack, from the fleet list or the identity entered manually into the action line, the call history for that subscriber is displayed in the history window. The history window will display the most recent calls, both incoming and outgoing, for that radio user.
Resource management is improved with the resource availability section of the display. Any number of resource windows are available, each displaying the subscribers that have reported the same status message, where the status message indicates that user’s availability (or otherwise).